Terms and Shipping

• We ship to the United States ONLY      
• We are dedicated to your positive shopping experience
• We take great care in the preparation of your package
• Free shipping option selectable when products over $120
• Orders in by 3 PM Pacific are shipped next business day
• We charge a low $1.50 handling fee for each package,     and this fee often pays for your delivery confirmation
• We provide automated ordering for VISA, MC, and PayPal, so we cannot add to or alter your order after you have placed it.
• Our online ordering system is secure, encryption in place
• We welcome your questions, contact info bottom of pages
• If you buy Indian incense sticks, you get free samples
• Minimum product order is $20, to allow our low prices
• No taxes are added to your order, we ship from Oregon
• Shipping charges are based on package weight & both of our zip codes
• You may call in your order, if not in, we call back 
• We take checks, but you must call us 1^st for instructions
• We take USPS & some other money orders, call 1^st
• We ship in sturdy boxes
• We provide tracking for every package
• You choose Parcel Post or Priority Mail unless VERY heavy

Due to the labor and expense in running our business, it is not possible at the present time to serve an area greater than the United States. We are sorry if this is disappointing.  We also feel that is better to ship product across the world only once.

You will see the gold lock at the top or bottom of your browser window when placing your order.  This shows that our security certificate is in place and that your information is securely encrypted.

If your shipment is refused or otherwise returned to us, we cannot absorb the shipping costs. Hopefully, you would never need to do this, since every item is pictured and described, and you can see what your order will cost before you place it. You can also call and ask questions. Incense that is not sealed by the manufacturer cannot be returned.

If your shipment is damaged, please contact your delivery carrier for instructions in filing a claim first. Then please let us know. You are always welcome to contact us for checking on the tracking, although we mail you the tracking number after shipping.

In the rare and unlikely event that items are missing, in the wrong amount, or are the wrong item, (We check, double check, and then check your order one more time), please let us know within 7 days of the receipt of your shipment.

You must get prior authorization before returning any unused merchandise that is still in new condition, then it will be refunds minus shipping and a 20% restocking fee.