Terms and Shipping
- We ship to the United States ONLY
- We are dedicated to your positive shopping experience
- We take great care in the preparation of your package
- Orders in by Noon Pacific are shipped next business day
- We provide automated ordering for VISA, MC, & PayPal so we can't add to or alter your order contents.
- Our online ordering system is secure, encryption in place
- We welcome a question or two about our products
- If you buy Indian incense sticks, you get free samples - both quantity and choice of sticks is of our choosing
- Minimum product order is $25
- No taxes are added to your order, we ship from Oregon
- Shipping charges are based on weights & zip codes
- We ship in sturdy boxes
- Tracking number from our website & Stamps.com
- Due to USPS addition of an extra Dimensional Shipping charge for all packages larger than a mere cubic foot that began in June 2019, we can no longer offer the reduced shipping of $7.70 for heavier packages. Currently all shipments require signature confirmation except for those going to PO Boxes. But anytime you want the confirmation left off, just ask us to leave it off in the checkout Comment Box. We stopped requiring this for PO Boxes after it caused a most unfriendly encounter with a bullying customer.
- All images are for exclusive use of Incense On the Way
Many packages, but not all, get a free upgrade to Priority when you choose the cheaper Parcel Post option. We recommend you try this option if you live in the eastern half of the U.S.
We have chosen to not jack up our product prices to pay for your shipping. We give good prices for incense - which is the business we are in, not the shipping business. The customer then pays for their own shipping. And - as mentioned above in green - we no longer provide for reduced shipping for heavier packages.
Due to the labor and expense in running our business, we only serve the United States. We are sorry if this is disappointing. We also feel that is better to ship product across the world only once.
You will see the lock at the top or bottom of your browser window when placing your order. This shows that our security certificate is in place and that your information is securely encrypted. Your full credit card number does not come to our website at all.
If your shipment is refused or otherwise returned to us, we cannot absorb the shipping costs & you must get prior authorization. Hopefully, you would never need to do this, since every item is pictured and described, and you can see what your order will cost before you place it.
In the rare and unlikely event that items are missing, in the wrong amount, or are the wrong item, (We check, double check, and then check your order one more time), please let us know within 3 days of the receipt of your shipment.